Refund Policy

The short version

• Full refund within 14 days of purchase.
• No questions asked — you do not need to explain why.
• Refunds go back to the original payment method.
• After 14 days, refunds are at our discretion.

Eligibility

You are eligible for a full refund if:

• You purchased a NewASO Pro license within the last 14 days.
• You have not already received a refund for the same purchase.
• The purchase was made through our official checkout (Paddle).

The 14-day window starts on the date of purchase, not the date of first use. The free tier is not a purchase and is not eligible for a refund.

How to request a refund

You can request a refund in two ways:

1. Through Paddle: log in to your Paddle customer portal using the email you used at checkout. Go to your subscription and click "Request refund". Paddle processes the refund directly.
2. By email: send a message to hello@mrhaseeb.com with the subject "Refund request" and include the email address you used at checkout. We will process the refund within 2 business days.

You do not need to provide a reason. If you do, we appreciate the feedback — it helps us improve.

Processing time

Refunds are processed by Paddle and typically appear on your original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the credit.

Once a refund is processed, your license key is deactivated and Pro features are no longer available. Your data remains on your device — nothing is deleted.

Exceptions

Refunds are not available for:

• Purchases older than 14 days.
• License keys that have been shared, resold, or used on more devices than allowed.
• Chargebacks or disputes filed with your bank or card issuer. Please contact us first — we are happy to help.

If you are outside the 14-day window but believe you have a valid reason for a refund, contact us at hello@mrhaseeb.com. We review each request individually.

Contact

Questions about refunds? Email hello@mrhaseeb.com. We reply within one business day.